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Book your Parking in 5 easy steps

You can rely on our official Stansted Airport car. Your car will remain on-site in an official, secured, floodlit car park with CCTV in operation for the duration of your stay.

Pre-book your on-site Long Stay, Short stay, Mid stay, Meet & Greet or Valet parking here and save up to 70% on turn-up prices. We have car parks to suit every need and every pocket.

Our Price Promise:

  • You won't find our parking for less
  • No hidden charges
  • Our car parks are the closest to the terminal

Our Promise

You wont find our parking for less.

No hidden charges.

Our car parks are the closest.

Our Car Parking Solutions

  • Drop your car on the forecourt
  • Ultimate in convenience
  • Great value
  • Hassle free
  • No transfer
  • 2-5 minute walk to check-in
  • 5 minutes from terminal
  • Free shuttle bus
  • Best value
  • Ideal for longer stays
 

Need help? Call us 0871 310 2200*

Our car park team are ready to help with your booking between 7am & 10pm daily.

* Calls charged at 10p/min from a BT Landline. Calls from mobiles & other networks may vary.

 

 

Privacy notice

Last updated: February 2013

How we use your information

This privacy notice tells you what to expect when Stansted Airport Limited collects personal information via our websites. We take our obligations with regard to your personal information seriously. This privacy notice applies to information we collect about:

If you are giving us your personal information in the course of purchasing, registering, or subscribing to a service or product, then we will only use your information in order to provide you with that service or for closely related purposes. We use some carefully selected third parties to help us deliver these services and products to you but they are only allowed to use your personal information to deliver the service or product you have purchased, registered or subscribed to. Some of our trusted third parties in supporting these services will transfer your information overseas, but we make sure that your information remains protected and secure.

We will keep your personal information relating to services or products purchased in line with our retention policy which ensures that we keep your details for no longer than is necessary. Your information will be retained in a secure environment and access to it will be restricted according to the 'need to know' principle.

When you purchase certain products and services from Stansted Airport we may send you confirmation emails; these may also include marketing which may be of interest to you. We do our best to tailor this information so that it is useful to you, but if at any time you no longer wish to receive it, you can opt out by following the instructions that we will give you with each communication.

Future communications

We would like the opportunity to supply you with:

If you do not wish to receive future information from us please un tick the box which asks whether you would like to opt-in to receive this information.

 

Complaints and queries

Stansted Airport tries to meet the highest standards when collecting and using personal information. For this reason we take any complaints we receive about this seriously. We encourage people to bring it to our attention if they think our collection or use of personal information is unfair, misleading or inappropriate.

Disclosure of personal information

In the majority of cases we will not disclose your personal information to others unless we have previously gained your consent. However there will be circumstances where we may disclose your personal information without your consent e.g. where we are required by law to disclose information or where the information is required to prevent or detect a crime. In the case of all disclosures we will always ensure the disclosure is legitimate and proportionate for the purpose.

Privacy & Cookies

What are cookies?

Cookies are small text files which are stored on your computer when you visit certain web pages. At Stansted Airport we use cookies to understand how our sites are used which helps us to improve your overall online experience. Some of the cookies we use are necessary for some of our sites to work whilst other cookies are used to provide tailored advertising by trusted third parties. The cookies we and our third parties place on your computer do not collect personally identifiable information like your name, address or payment details. To find out more about cookies, visit www.aboutcookies.org

The privacy of your information is important to us and so we want to keep you well informed about cookies. We shall continue to work on initiatives in relation to recent cookie legislation to ensure you have the best experience when visiting our websites.

The different types of cookies we use

Stansted Airport use the following categories of cookies on our websites:

Strictly necessary – These cookies are essential for certain features of our websites to work for example when you make payments for car parking. These cookies do not record identifiable personal information and we do not need your consent to place these cookies on your device. Without these cookies some services you have asked for cannot be provided.

Performance – These cookies are used to collect anonymous information about how you use our websites. This information is used to help us improve our websites and understand how effective our adverts are. In some case we use trusted third parties to collect this information for us but they only use the information for the purposes explained. By using our websites, you agree that we can place these types of cookies on your device.

Functionality – These cookies are used to provide services or remember settings to enhance your visit for example text size or other preferences. The information these cookies collect is anonymous and does not enable us to track your browsing activity on other websites. By using our websites, you agree that we can place these types of cookies on your device.

Targeting and Advertising – These cookies are used by trusted third parties to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. Information contained in these cookies is anonymous and doesn't contain your personal information. To find out more about cookies used for targeting and advertising followwww.youronlinechoices.com and www.networkadvertising.org or contact us for further information about the trusted third parties we use.

Managing cookies

If you'd prefer to restrict, block or delete cookies from Stansted Airport and our third party advertisers, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser to learn how to change your cookie preferences. If you choose to disable all cookies we cannot guarantee the performance of our websites and some features may not work as expected.

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to this privacy notice

We keep our privacy notice under regular review and we will place any updates on this webpage. At the start of this privacy notice we will tell you when it was last updated.

How to contact us

Data Protection Manager
Stansted Airport Limited
Enterprise House
Stansted Airport
Essex CM24 1QW

This privacy notice does not provide exhaustive detail of all aspects of Stansted Airport's collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the contact address above.

Help & FAQs

 

M.A.G Airports is committed to helping you with your query, whether you are looking for information about a product or have a question about your booking.

 

Manage my booking

 

If you wish to change your personal details or vehicle details, view, amend or cancel an existing booking, please visit the Manage my booking section or call the call centre on ???????.  You can further request another copy of your booking confirmation email.

 

You can cancel your booking 14 days before arrival in the car park but a £7.50 fee is applicable thereafter.  Bookings cannot be amended or cancelled the day you are due to arrive in the car park.

 

If you choose to amend your booking and an additional charge or refund is due, any charges will debit or credit the payment card used at time of booking. There is no charge for this service for amending.

 

Car parking frequently asked questions

 

For help or further information about car parking at Stansted, whether you are yet to book or have a query based on an existing booking, please click on the link below.

 

Car parking FAQ’s (Link to Product FAQ’s)

Terms & conditions

1. Introduction

1.1

These terms and conditions (“Terms”) apply to all bookings for services made via this website. Please read carefully those Paragraphs of these Terms which apply to the services you are buying before placing your order (any or all of Paragraphs 2 (for car parking), 3 (for valet parking), 4 for meet & greet or 5 (for lounges). Please also read Paragraphs 1 & 6 to 9 which apply to all customers. Please note that before your order can be placed, you will be required to acknowledge your agreement to these Terms and any other documents or terms and conditions expressly referred to in these Terms.

1.2

The Website is owned by Stansted Airport Limited (Company Number: 1990920) "STAL" which is incorporated in England. The registered office of STAL is London Stansted Airport, Enterprise House, Bassingbourne Road, Essex, United Kingdom, CM24 1QW.

1.3

In these Terms, references to “the Airport” are references to STAL(for all services provided at Stansted). In these Terms "you" and "your" refer to any person who makes a booking via the Website and “we” and “us” refers to the Airport, as described above. The contract for car parking, valet parking, fast track or lounges is made between you and the Airport.

1.4

Stansted Airport Limited is a subsidiary of The Manchester Airport Group PLC which is registered for VAT under number 707 7228 31.

1.5

These Terms contain important information and they specify those matters for which the Airport does not accept responsibility.

1.6

Should you need to contact us please call us on 0871 310 4111.

2. Car Parking

2.1

When you book car parking via the Website you will be given a unique booking reference number (“Booking Reference”), either (at your option) via an email.

2.2

The booking you make is non-transferable either from you to someone else or between different car parks.

2.3

The booking you make is valid only for the times, dates, price, car park, terminal and airport specified in your booking.

2.4

The terms and conditions of use of the car park are as follows:

(a)

Car parks are priced per calendar day or part thereof. Prices are subject to change and quotes are valid at the time of booking only. The number of days charged is calculated on the basis of the dates and times you select at time of booking. If a customer stays up to 6 hours beyond the exit time specified during the booking process you will not be charged an additional fee. If however, you leave the car park 6 hours beyond the exit time specified at time of booking you will be charged the 24 hour roll up rate. The roll up rates are displayed at the entrance of the car park and the fee must be paid in full before you leave the car park. Please note that this extra charge applies irrespective of the reason why your return to the car park, unless your delayed return is caused by the negligence of the Airport.

 (b)

A proportion of the charge you pay includes a Public Transport Levy which is used to develop public transport initiatives at the Airport.

(c)

All prices shown are in pounds sterling and include VAT at the prevailing rate.

(d)

When you enter the car park, it is imperative that, at the gate, you follow the instructions you have been issued with (via email). Please be aware that some car parks use a number plate recognition service and as such if your number plate is not recognised or is not consistent with the number plate for which you have booked, you may not be allowed in.

(e)

If you are issued with a car parking ticket on entry to the car park, please retain this in a safe place as you may need it to exit. On exit please follow the instructions issued to you at the time of booking.

(f)

When you have parked your vehicle, it is your responsibility to:

(i)

lock your vehicle securely;

(ii)

fully close all windows of your vehicle;

(iii)

apply your handbrake properly;

(iv)

engage any steering lock, alarm or immobiliser you have;

(v)

not leave any animal or person within your vehicle;

(vi)

ensure that your possessions are placed in a locked boot and are not on display.

The Airport cannot be held responsible for any loss or damage whatsoever occurring to your vehicle or possessions within it resulting from your failure to do these things. The Airport and its subcontractors do not accept any valuables or other articles for safe custody.

(g)

You must drive carefully and responsibly in the car park. You must also ensure that any children and animals are properly supervised and are at all times accompanied when they are using the car park. Please take care to be aware of all vehicles in motion within the car park.

(h)

You must comply with all directional signage and other instructions when in the car park.

(i)

The Airport does not accept liability for:

(i)

damage to your vehicle (whether caused accidentally or by way of vandalism);

(ii)

theft of, or from, your vehicle,

while the vehicle is in the car park, unless such damage or theft is caused by the negligence of the Airport or its agents or employees, and then only to the extent that the Airport’s negligence has caused or contributed to the relevant damage or theft.

(j)

If you fail to collect your vehicle more than 30 days after the date which you have specified for exit in the booking then, absent a written notification to us specifying:

(i)

the vehicle registration number;

(ii)

its approximate location within the car park; and

(iii)

the reason for the delay in collection plus details of the expected (revised) collection date,

we will deem the vehicle to have been abandoned. In such circumstances, providing we serve not less than 30 days notice in writing via recorded delivery to the address provided at the time of booking, we shall be entitled to remove and sell the vehicle and deduct from the proceeds both our reasonable handling expenses and any unpaid sums for days in which the car has been in the car park calculated at the drive up tariff. We will then remit the balance to the credit card of the person who has made the booking (unless we are notified to do otherwise in writing). Our rights of disposal set out herein are in addition to any of our rights to dispose of unclaimed vehicles under the Torts (Interference with Goods) Act 1977.

(k)

While the Airport uses reasonable endeavours to ensure that the car parks are secure, the Airport does not guarantee that they are a secure environment.

(l)

If you have paid to use a premium parking service in any car park, we shall endeavour to ensure that this is available to you upon arrival, but cannot guarantee availability of the relevant facilities. Should the premium service not be available, we shall refund to you the difference between the cost of the premium service and the standard rate for the relevant car park for the time during which your vehicle is within it.

2.5

The following terms apply to use of the transfer service:

(a)

Please be aware that you need to leave an appropriate amount of time to reach the terminal building from the car park using the transfer service. Guides to the estimated transfer time (in normal traffic conditions) and the frequency of buses are set out on the Website, but in addition to this you should ensure that you factor in time to find a space, get your luggage out of the car, lock the car and walk to the relevant bus stop or pod station. The Airport does not accept responsibility if you miss your flight or your airline check-in has closed because you have not left enough time to get into the car park, and then from the car park to the terminal.

(b)

Please take care to ensure that you board the correct bus as not all buses call at all car parks.

(c)

The estimated frequency of the buses and the estimated journey time to the terminal (in normal traffic conditions) is set out on the Website.

(d)

Please ensure that you remember to take all your luggage off the bus when you arrive at the terminal. The Airport does not accept responsibility if you miss your flight or your airline check-in has closed because you have to recover luggage which you have left on the bus.

(e)

The Airport does not accept liability for increased duration of transfer times from car park to the terminal building which are caused by exceptional volumes of traffic, road works or accidents, mechanical breakdown or failure, adverse weather conditions or staff shortages (howsoever caused).

2.6

In using the car park, you agree to abide by any additional terms of such use that may be displayed in or around the car park. These may include, but are not limited to, terms regarding permissions to be in the car park and penalties for parking in prohibited places.

2.7

We reserve the right to move any vehicle within or outside the car park to the extent that we deem necessary to carry out the efficient management of the car park.

2.8

If your vehicle is parked in a manner which (in our reasonable opinion) is unsafe, is outside of a designated parking space, impedes the free flow of traffic in and around the car park or is in breach of any restriction marked on signage or on the ground in the car park (or otherwise brought to your attention), we may:

(a)

cause your vehicle to be removed without notice, and you will be responsible for the costs of such removal and recovery; and/or

(b)

issue a parking charge notice to you for such amount as may be published at the car park from time to time in respect of the relevant breach.

2.9

The following are not permitted in the car park, and we reserve the right to refuse to allow you to use the car park if you carry out any of these activities in the car park:

(a)

conducting any service work, cleaning or repairs to your vehicle;

(b)

carrying out any business activity, including but not limited to in connection with selling, hiring or other disposal of your vehicle;

(c)

filling or emptying of fuel tanks;

(d)

misusing or damaging any part of the car park;

(e)

parking outside of a designated parking bays (appropriate to your vehicle) or otherwise as instructed by car park staff;

(f)

driving dangerously or too fast;

(g)

making unnecessary noise or nuisance, including playing music in a way that annoys other users of the car park or people living or working nearby;

(h)

filming or taking photographs;

(i)

cooking or lighting fires;

(j)

using the full facilities of a camper van, including but not limited to the toilet, bathroom and kitchen;

(k)

doing or attempting to do anything which is a criminal offence;

(l)

spending excessive time (as we may determine) in your vehicle in the car park. This includes sleeping in your vehicle.

3. Valet Parking

3.1

All prices shown are in pounds sterling and include VAT at the prevailing rate.

3.2

When at the valet parking reception area, you must drive carefully and responsibly. You must also ensure that any children and animals are properly supervised and are at all times accompanied when they are at the reception area. Please take care to be aware of all vehicles in motion within the reception area.

3.3

When you have parked your vehicle at the reception area, it is your responsibility to:

(a)

lock your vehicle securely (but leave the key with us);

(b)

fully close all windows of your vehicle;

(c)

apply your handbrake properly;

(d)

engage any steering lock, alarm or immobiliser you have;

(e)

not leave any animal or person within your vehicle;

(f)

ensure that your possessions are placed in a locked boot and are not on display.

The Airport cannot be held responsible for any loss or damage whatsoever occurring to your vehicle or possessions within it resulting from your failure to do these things. The Airport and its subcontractors do not accept any valuables or other articles for safe custody.

3.4

You must comply with all directional signage and other instructions when in the reception area.

3.5

The Airport is responsible for ensuring that your car is driven carefully, and the Airport and its subcontractors are insured for any loss or damage to your vehicle which occurs as a result of the negligent driving of the Airport’s employees and subcontractors who are providing the valet parking service. As such, the Airport will pay to you the reasonable cost of repairing any damage to your vehicle which is caused by the negligent driving of its employees and subcontractors while they are providing the valet parking service, provided that the aggregate liability of the Airport and its subcontractors to you shall be limited to £50,000 (fifty thousand pounds).

3.6

Except as set out in Paragraph 3.5 above, the Airport does not accept liability for damage to your vehicle (whether caused accidentally or by way of vandalism) while the vehicle is in the car park/reception area.

3.7

The Airport does not accept liability for theft of or from your vehicle unless you have entrusted the keys of the car to the Airport and then only provided that the keys have been used in order to carry out the theft.

3.8

You should ensure that you leave with the Airport’s employees or subcontractors only your ignition key, the key to your driver’s door and the key for any security or immobilisation device fitted to your vehicle. The Airport and its subcontractors accept no liability for any loss or damage suffered by you where you leave other keys with us.

3.9

By leaving your vehicle with the Airport’s employees or subcontractors, you warrant that the vehicle is and at all times while in our custody shall be roadworthy, has a valid MOT, tax disc and is properly insured so as to comply with all relevant legislation in the United Kingdom. You hereby indemnify the Airport and its subcontractors in respect of all claims, losses, damages, costs and expenses suffered by the Airport or its subcontractors arising from any breach of this warranty. You accept liability for all harm suffered by third parties as a result of any breach of this warranty.

3.10

If you fail to collect your vehicle more than 30 days after the date which you have specified for exit from the car park in the booking then, absent a written notification to us specifying:

(a)

the vehicle registration number;

(b)

the reason for the delay in collection plus details of the expected (revised) collection date,

we will deem the vehicle to have been abandoned. In such circumstances, providing we serve not less than 30 days notice in writing via recorded delivery to the address provided at the time of booking, we shall be entitled to remove and sell the vehicle and deduct from the proceeds both our reasonable handling expenses and any unpaid sums for days in which the car has been in the car park calculated at the drive up tariff. We will then remit the balance to the credit card of the person who has made the booking (unless we are notified to do otherwise in writing). Our rights of disposal set out herein are in addition to any of our rights to dispose of unclaimed vehicles under the Torts (Interference with Goods) Act 1977.

3.11

While the Airport uses reasonable endeavours to ensure that the car parks are secure, the Airport does not guarantee that they are a secure environment.

4. Meet & Greet

4.1

All prices shown are in pounds sterling and include VAT at the prevailing rate.

4.2

When at the M&G reception area, you must drive carefully and responsibly. You must also ensure that any children and animals are properly supervised and are at all times accompanied when they are at the reception area. Please take care to be aware of all vehicles in motion within the reception area.

4.3

When you have parked your vehicle at the reception area, it is your responsibility to:

(a)

lock your vehicle securely and hand your keys in at the Valet & M&G Office;

(b)

fully close all windows of your vehicle;

(c)

apply your handbrake properly;

(d)

engage any steering lock, alarm or immobiliser you have;

(e)

not leave any animal or person within your vehicle;

(f)

ensure that your possessions are placed in a locked boot and are not on display.

The Airport cannot be held responsible for any loss or damage whatsoever occurring to your vehicle or possessions within it resulting from your failure to do these things. The Airport and its subcontractors do not accept any valuables or other articles for safe custody.

4.4

You must comply with all directional signage and other instructions when in the reception area.

4.5

The Airport is responsible for ensuring that your car is driven carefully, and the Airport and its subcontractors are insured for any loss or damage to your vehicle which occurs as a result of the negligent driving of the Airport’s employees and subcontractors who are providing the valet parking service. As such, the Airport will pay to you the reasonable cost of repairing any damage to your vehicle which is caused by the negligent driving of its employees and subcontractors while they are providing the valet parking service, provided that the aggregate liability of the Airport and its subcontractors to you shall be limited to £50,000 (fifty thousand pounds).

4.6

Except as set out in Paragraph 4.5 above, the Airport does not accept liability for damage to your vehicle (whether caused accidentally or by way of vandalism) while the vehicle is in the car park/reception area.

4.7

The Airport does not accept liability for theft of or from your vehicle unless you have entrusted the keys of the car to the Airport and then only provided that the keys have been used in order to carry out the theft.

4.8

You should ensure that you leave with the Airport’s employees or subcontractors only your ignition key, the key to your driver’s door and the key for any security or immobilisation device fitted to your vehicle. The Airport and its subcontractors accept no liability for any loss or damage suffered by you where you leave other keys with us.

4.9

By leaving your vehicle with the Airport’s employees or subcontractors, you warrant that the vehicle is and at all times while in our custody shall be roadworthy, has a valid MOT, tax disc and is properly insured so as to comply with all relevant legislation in the United Kingdom. You hereby indemnify the Airport and its subcontractors in respect of all claims, losses, damages, costs and expenses suffered by the Airport or its subcontractors arising from any breach of this warranty. You accept liability for all harm suffered by third parties as a result of any breach of this warranty.

4.10

If you fail to collect your vehicle more than 30 days after the date which you have specified for exit from the car park in the booking then, absent a written notification to us specifying:

(a)

the vehicle registration number;

(b)

the reason for the delay in collection plus details of the expected (revised) collection date,

we will deem the vehicle to have been abandoned. In such circumstances, providing we serve not less than 30 days notice in writing via recorded delivery to the address provided at the time of booking, we shall be entitled to remove and sell the vehicle and deduct from the proceeds both our reasonable handling expenses and any unpaid sums for days in which the car has been in the car park calculated at the drive up tariff. We will then remit the balance to the credit card of the person who has made the booking (unless we are notified to do otherwise in writing). Our rights of disposal set out herein are in addition to any of our rights to dispose of unclaimed vehicles under the Torts (Interference with Goods) Act 1977.

4.11

While the Airport uses reasonable endeavours to ensure that the car parks are secure, the Airport does not guarantee that they are a secure environment.

 

5 Airport Lounges & Other Services

5.1

Please note that we do not provide WiFi or lounge services to you directly, but the services covered under this Paragraph 5 are provided by designated operators. Their terms and conditions apply to your use of WiFi services and lounge services in addition to those set out in this Paragraph 5, and are available at http://www.arqivawifi.com/ (in respect of WiFi),and https://www.no1traveller.com/terms.htm (in respect of No.1 Traveller lounges).

5.2

All prices shown are in pounds sterling and include VAT at the prevailing rate.

5.3

Your booking is non-transferable either from you to someone else or between different airport lounges.

5.4

Your booking is only valid for the date, price, lounge, terminal and airport specified when you book.

5.5

Any regulations relating to the use of the lounge are usually displayed on the entrance to the relevant lounge or alternatively you can request them at the entrance to the lounge from the airport lounge operator.

5.6

Subject to lounge opening times, your booking allows you to arrive at the lounge up to 3 hours after your reserved arrival time, but please note that your 3 hour booking runs from that reserved arrival time, and you will be expected to leave the lounge 3 hours after your reserved time (unless you have purchased additional hours in the lounge). If you arrive prior to your reserved arrival time, or more than 3 hours after it, or if you wish to remain in the lounge beyond the 3 hours after your reserved arrival time, your use of the lounge is at the discretion of the lounge staff.

5.7

There may be restrictions on the minimum age of children permitted access to the lounge. Where children and infants are admitted it is your responsibility to supervise them.

5.8

Smoking restrictions will apply. These are detailed on the Website.

5.9

All lounges have a smart casual dress code and all users of the lounge should not misbehave or be drunk or disorderly. Lounge staff reserve the right, at their absolute discretion, to refuse admission and/or to ask people to leave if their behaviour or clothing is inappropriate and/or may cause offence or distress to other users of the lounge. Please act with courtesy and consideration at all times for other users of the lounge.

5.10

Lounge staff may announce your flight but cannot guarantee to do so. All lounges have flight information screens and you are responsible for looking at the screens and catching your flight. The Airport does not accept liability if you miss your flight due to failure to check the screens.

5.11

The Airport does not guarantee that any particular catering or facilities within the lounge will be available at the time of your visit nor does it offer any guarantees as to your enjoyment of the lounge. The Airport does not guarantee that the lounge will be available to you, and the right to use it may be withdrawn without notice. If you are not admitted to the lounge, except on account of your behaviour or dress, the Airport will refund to you the price paid in respect of that service.

5.12

The lounge staff have the right (at their discretion) to refuse to serve you any champagne that has been purchased in advance, or any other alcohol as may be available in the lounge, if you cannot prove that you are over 18 years of age or for any other reason relating to your behaviour in the lounge. No refund shall be given in such circumstances.

5.13

You must bring confirmation of your booking with you in order to use the lounge in the form specified when you booked.

6. Cancellations or changes to pre-bookings for car parking, valet parking, lounges and fast track security

6.1

Should you wish to cancel your booking or part of it you may do so via the Website. Please click on the “Manage my booking” section. You may also telephone us on 0871 310 4111.  A £7.50 cancellation fee is applicable if you cancel less than 14 days in advance of travel.  Please note that all 'Saver' products are not cancellable or amendable.

6.2

The Airport must receive notice of your cancellation at least 24 hours before the car park entry start date and time, date and time of valet parking drop off or lounge entry time of your original booking in order to consider a refund. If you do not give the required advance notice as stated, no refund will be given.

6.3

Should you wish to make changes to your booking then you may do so via the Website. Please click on the “Manage my booking” section. You may also telephone us on 0871 310 4111 to amend a booking.

6.4

Where a change is required by you for a reduction in the number of days of your car park or valet parking booking then, the Airport must receive notice of your change to your booking at least 24 hours before the car park entry start date and time of your booking. If you do not give the required advance notice as stated, no refund will be given or if the change requires additional parking days to those indicated in your booking you may have to pay the full daily rate from time to time of the relevant car park.

6.5

No retrospective refunds will be made after the car park entry start date, date of valet parking drop off or lounge entry time of your booking (as detailed on your voucher) if you have not followed the cancellation and/or changes to booking procedures set out.

6.6

No refund will be made if a booking has not been redeemed for any reason or cancelled in accordance with these Terms following procedures set out above.

6.7

Any days booked and left unused will not be refunded unless you have followed the changes to booking procedures set out above.

6.8

No refund (only made where due) will be made unless you can provide the Airport with a pre-paid booking reference number. Refunds are made to the original card on which payment was made.

6.9

Your statutory rights are not affected.

6.10

If the Airport cancels your booking for a reason within its direct control and not due to an event beyond the Airport’s control (see Paragraph 7 below) then the Airport will refund the amount it has received from your pre-booking to you on the card on which payment was made.

7. Events beyond the Airport’s control

7.1

The Airport does not accept liability for any failure by it to perform its obligations due to an event beyond its reasonable control. A non-exhaustive list of such events includes war or threat of war, riots, civil strife, terrorist threats or activity, industrial disputes, natural and nuclear disaster, fire, adverse weather conditions, volcanic eruption or ash cloud, government regulations, closure or congestion of airports, and / or cancellation or changes of schedules by airlines.

7.2

Except as expressly stated in these Terms, the Airport shall not be obliged to either refund any pre-payment by you, or make any other change to your booking in the event that you wish to amend or cancel your booking due to an event of the kind listed in Paragraph 7.1.

8. Our liability to you

8.1

The Airport will act with reasonable skill and care when providing services to you.

8.2

Nothing in these Terms limits the Airport's liability in the case of death or personal injury caused by the Airport's negligence, or in the case of fraud.

8.3

Without prejudice to Paragraph 8.2 above, the Airport’s liability to you for the provision of car parking, valet parking, fast track security or lounge services shall be limited to an aggregate of £50,000.

8.4

The Airport does not accept liability for:

(a)

any indirect or consequential loss; or

(b)

any loss of profit, loss of enjoyment, loss of revenue, loss of data, or loss of earnings.

9. General

9.1

Any contract made between you and us via the Website is governed by English law.

9.2

We reserve the right to change these Terms, but once you have made a booking the Terms which apply are those which were on the Website at the time of booking. However please do not assume that the Terms which applied on one occasion when you booked a service from us will continue to apply when you next book. We recommend that you always read these Terms before booking to satisfy yourself that you accept them.

9.3

These Terms, along with all other relevant terms and conditions that are referred to herein (including those available at the car park and online from lounge operators), constitute the entire agreement between you and the Airport with respect to the sale of the relevant services.

 

Last updated: July 2013